When I order a Pretty Shady Parasols parasol what is included in the price?
The parasol canopy, the aluminium powder coated umbrella pole, a 3D printed concrete base weighing 50kgs and a protective cover to put on your Pretty Shady Parasol when it’s not in use. We also include delivery within Dubai in the price.
How long does delivery take?
We will endeavour to make sure your PSP products arrive with you within 5 days of purchase. However, if it is a public holiday then delivery will take longer. As soon as we've received notice of your purchase we will WhatsApp you to arrange a delivery date and time that suits everyone. We really do try to be as helpful and as quick as is possible.
I don't live in Dubai. Can I still order one of your parasols/chushions/deckchairs/picnic rugs?
We currently only deliver in Dubai. However, if you are super keen on one of our gorgeous products then please drop us an email at firstname.lastname@example.org and we can chat about it. Perhaps we can look up shipping costs for you and add them to the final price of your products.
How do I care for my parasol?
The most important thing you can do is put your parasol down and under its protective cover in between uses. We recommend you give the parasol canopy a clean a couple of times a year. Do this by first brushing off any loose dirt and debris. Then give it a gentle sponge with some warm water mixed with a little soap. Then rinse off with clean water. Allow to dry and then pop it away under its protective cover. Never ever put your parasol canopy in the washing machine. It is really worth us saying again that the parasol canopies are for decorative purposes only. We have used extremely high end, outdoor fabric but we can not guarantee it won't fade (or degrade) in the blazing sunshine of gorgeous Dubai.
Can I look at the parasols before I buy?
We don’t have a showroom or a shop (yet....) so it’s not possible to view the parasols other than on the website. However, we have worked really hard to make sure the pictures on the website show you exactly how the parasol will look.
Can I exchange my parasol?
We do not offer exchanges or refunds on parasols. On other products such as cushions, deckchairs or picnic blankets we can offer refunds or exchanges within 14 days of purchase and if the products are unused and with proof of purchase.
Can I buy just the base or the canopy?
We sell our parasols as a complete package ie. canopy, pole and base so we're afraid not. Why not buy the whole shebang and just have a fabulous new parasol in its entirety?
I love the fabrics you use. Do you offer a bespoke service so I can get my garden sofas covered to match?
We are most definitely open to conversations and will absolutely help if we can. Please drop us an email on email@example.com.